We offer shipping services to eligible destinations shown during checkout.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
During major promotions, holidays, or periods of high order volume, processing may take longer.
Estimated Delivery Time
International orders generally arrive within approximately 7–15 business days after shipment, depending on the destination and shipping method.
Please note that these are estimated delivery times and are not guaranteed delivery dates.
Delivery may take longer due to:
- Customs clearance
- Local postal or carrier delays
- Weather conditions
- Holidays
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
For international e-commerce orders, delivery timing should therefore be treated as an estimate rather than a guaranteed date. U.S. FTC guidance also requires online sellers to have a reasonable basis for advertised shipment times and provides protections when an order cannot be shipped within the promised timeframe.
Shipping Fees
Shipping fees, if applicable, will be displayed during checkout before you complete your purchase.
The actual shipping cost may vary depending on the destination, order size, shipping method, and other applicable factors.
Customs and Import Duties
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.
Customs policies vary from country to country, and Xisike cannot guarantee the amount or timing of any customs charges.
Delivery Address
Please carefully check your shipping address before completing your order.
If you provide an incorrect or incomplete address, additional delivery charges or delays may occur.
Delayed or Lost Packages
If your package is significantly delayed or appears to be lost, please contact us at:
Please provide your order number and tracking information so that we can investigate the shipment.